Video Not Uploading – Golf Live

This article walks through common reasons a video may fail to upload in the Golf Live app and how to troubleshoot them step by step. Follow the sections in order, as many upload issues are caused by simple settings or network problems.

Step 1: Check Your Internet Connection

Unstable or slow connections often cause upload failures.

Try the following:

Switch to a stronger Wi‑Fi connection or cellular data
Disconnect from VPNs or firewalls temporarily
Pause other downloads or streaming activity
Restart your router if needed

Step 2: Refresh and Retry the Upload

Temporary app issues can interrupt uploads.

Fully close the app and reopen it
Log out and log back in
Retry uploading the video

Step 3: Check Your Device and App Version

Outdated software can prevent videos from uploading properly.

Try the following:

Make sure your device operating system is up to date
Update the Golf Live app to the latest version
Restart your device

Step 4: Check Permissions and Settings

Uploads may fail if required permissions are blocked.

Allow the Golf Live app access to camera, microphone, and files/photos
Check your device settings to ensure permissions are enabled

Step 5: Look for Error Messages

If an error message appears:

Note the exact wording
Take a screenshot if possible to share with the Support team

Contact Support

If you’re still unable to upload your video after completing the steps above, our Support team can help.

How to contact support:
📧 Email support@golfliveapp.com

When reaching out, please include:

Whether you are a coach or golfer
Your device type (iOS or Android)
Any error messages or screenshots
When the issue started

Providing these details helps us resolve the issue faster.

Last updated: January 8, 2026